Level 2 IT technician job description

Network technicians are responsible for tracking problems and resolutions using a Network Management System (NMS) program that tracks incident response.They realize the importance of conventional Service Level Agreements (SLA) and work within them to see that there is a prompt response to their issues. Technicians’ handhold new employees when required to ensure that they successfully attend to issues.The technician may reassign tickets to the appropriate person as and when needed. They are expected to communicate the causes of problems to end users and management.Freelance Level 2 network technicians may be responsible for the operation of long-distance communication systems. In a remote environment, they must be able to work with the people on-site to gain access to systems. Technicians will create documentation on all systems they support.View more: Level 2 IT technician job description   

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